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The Staff

Our exceptional, friendly staff is our greatest asset. They are excited about what they do and they care personally about getting the best results for our patients.

Our ophthalmic technicians will try to accommodate your busy schedule by finding appointments that suit your needs.

Lori Mallard Eye Care


In 2013, Lori helped launch Mallard Eye Care in Spring Hill as the original Office Manager/Billing Specialist. She then moved to New Jersey for a few years with her family, before moving back to Tennessee in 2018. Lori then came back to Mallard Eye Care in July 2018 and is currently the Office Manager/Billing/Credentialing Specialist for all three locations.  Lori loves what she does and enjoys helping patients. 

Lori has been married to her husband, Tony, since April 1998. They have 2 wonderful children, son Chris and daughter Amberly. They also have a beagle, Peaches.

emily GSP UID 9526681b 51cc 4153 bfde f0aef69e3217


Optometric Technician, Receptionist

Emily joined the Mallard Eye Care team during the summer of 2020. Emily is a receptionist and optometric technician, primarily for our Spring Hill location. She enjoys fitness, trying new sushi restaurants, and anything to do with her dog. Emily has chocolate lab named Hank.



Denisse is Tennessee raised and is an alumni of Trevecca Nazarene University in Nashville, where she received her Bachelor’s degree in Business Administration in​Management. She joined our team during the Fall of 2021 as an Opthalmic technician and receptionist at the Columbia office. Denisse is bilingual and assists our Spanish speaking patients. Denisse’s favorite hobby is acrylic painting, and she loves spending time with her pug and bichon frisé, Sam and Leah.



Rachael moved to Tennessee from Wisconsin in 2021 with her husband and cat Oliver. She enjoys coffee and reading. Rachael really enjoys what she does as an Opthalmic Technician/Receptionist in our Columbia office.  She has always liked being able to help people!



Heather joined the Mallard Eye Care team during the spring of 2022, after spending 4 years in pharmacy. She is the receptionist and optometric technician, primarily for our Fayetteville location. Heather has been married to her husband, Kyle, since July of 2005. They have four children, son Nate and 3 daughters Kailynn, Sadie Claire, & Carlie Ann. She also has a Mastiff named Magnolia, along with her Heinz 57 named JackJack. She enjoys reading, hiking, fishing, and watching her children compete in their sports (XC & football).